Frequently Asked Question's
What is the shelf life of your products?
All of Not Just Cookies Wholesale Bakery's baked goods are made with the finest natural ingredients and do not contain any additives or preservatives. The shelf life for our cookies is 3-4 weeks at room temperature and six months in freezer. For best taste please consume cookies within 5 days. The shelf life of pies is one week refrigerated.
What happens after I place an order?
Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. You will also receive an email confirmation of your order.
When will my order ship?
The next business day when placed by 4pm CST. In some cases order may be shipped same business day. For our reopening week, please allow two business days before order ships. For more information on shipping, click here.
Will I receive order and delivery confirmations?
After your order is submitted, you'll receive a series of e-mails with the status of your order. Please be sure to enter a valid email address when you provide your billing information to ensure that you receive them.
- Order Confirmation Email:This email will let you know that your order has been received. If you don't receive this email, please reach out to us right away at 1-800-833-4541 to ensure that your order is being processed. You can also try checking your spam folder.
Shipping Confirmation Email:
This is to let you know that your gift has been shipped, and applies to any order arriving via UPS or USPS. For more information on our Shipping, please click here.
How much is shipping?
We offer FREE shipping on orders $35 and more. Orders under $35, we offer a flat shipping rate of $6.95. More information on shipping, please click here.
Do your products contain nuts?
Yes, some of our products do contain nuts; when nuts are an ingredient it is indicated in the product description as well as in the ingredient statement. People with severe nut allergies should be aware that tree nuts are present in our production facility. Our products do not contain peanuts and we do not process peanuts in our facility.
Are your products Kosher?
Our cookies are made with Kosher certified ingredients bearing certified Kosher logo. However our kitchen is not certified Kosher.
How are your gluten free/vegan products made?
We produce exceptional gluten free and vegan baked goods in our kitchen. We take extra precautions when producing our gluten free and vegan baked goods including extra disinfecting, sanitizing, and cleaning prior to production to reduce any cross contamination. Our gluten free cookies are made using almond flour. Our vegan and gluten free cookies are made in the same facility as our regular cookies. We have many gluten free and vegan customers that enjoy our cookies. Some customers have dietary restrictions due to celiac disease and allergies to milk, while some just have a preference, both which love our gluten free and vegan line.
Do your products contain ingredients that have been genetically modified?
We do not use ingredients produced using biotechnology and no ingredients with GMO's. Our products are natural containing only natural locally sourced ingredients that does not contain artificial additives or ingredients.
Where can I find nutritional information on the products?
For nutritional information on any of our products, please contact us at: email@example.com
What if I am not satisfied with my purchase?
At NJCWB we believe in customer satisfaction and will work with you to ensure that you are happy with your purchase. If your order arrives damaged, or if you are dissatisfied, please contact us at: firstname.lastname@example.org