Frequently Asked Questions
What is the shelf life of your products?
Not Just Cookies Wholesale Bakery's baked goods are made with the finest natural ingredients and do not contain any additives or preservatives. The shelf life for our cookies is 3 to 4 weeks at room temperature and six months in the freezer. For best taste, please consume cookies within five days. The shelf life of pies is one week refrigerated.
What happens after I place an order?
Once your order is placed, you'll see a Thank You Page, including your order confirmation number. You will also receive an email confirmation of your order.
When will my order ship?
We will ship your order out within 5 business days for orders placed by 1 pm CST. For more information on Shipping, click here. For expedited order processing, please email us and select the fastest shipping method at checkout.
Will I receive order and delivery confirmations?
After your order is submitted, you'll receive a series of emails with the status of your order. Please enter a valid email address when you provide your billing information to ensure you receive them.
- Order Confirmation Email: This email will let you know your order has been received. If you don't receive this email, please get in touch with us immediately at 1-800-833-4541 to ensure your order is processed. You can also check your spam folder.
- Shipping Confirmation Email:
- This is to let you know that your order has shipped. For more information on our Shipping, please click here.
How much is shipping?
Shipping will depend on your destination and service selection at checkout. For more information on Shipping, please click here.
Do your products contain nuts?
Yes, some of our products contain nuts; when nuts are an ingredient, it is indicated in the product description and the ingredient statement. People with severe nut allergies should be aware that tree nuts are present in our production facility. Our products do not contain peanuts, and we do not process peanuts in our facility.
Are your products Kosher?
Our cookies are made with Kosher-certified ingredients bearing the certified Kosher logo. However, our kitchen is not certified Kosher.
How are your gluten-free/vegan/keto products made?
We produce exceptional gluten-free, vegan, and keto baked goods in our kitchen. We take extra precautions when making our gluten-free, vegan, and keto baked goods, including extra disinfecting, sanitizing, and cleaning prior to production to reduce the risk of cross-contamination. Our gluten-free cookies are made using almond flour. Our vegan, gluten-free, and keto cookies are made in the same facility as our regular cookies. Many gluten-free, vegan, and keto customers enjoy our cookies. Some customers have dietary restrictions due to celiac disease and allergies to milk, while some have a preference, both of which love our gluten-free, vegan, and keto line.
Do your products contain ingredients that have been genetically modified?
We do not use ingredients produced using biotechnology and no ingredients with GMOs. Our all-natural desserts contain only natural, locally sourced ingredients that do not contain artificial additives or ingredients.
Where can I find nutritional information on the products?
For nutritional information on our products, please contact us at: hi@notjustcookies.com.
What if I am not satisfied with my purchase?
At NJCWB, we believe in customer satisfaction and will work with you to ensure you are happy with your purchase. If your order arrives damaged or if you are dissatisfied, please contact us at: hi@notjustcookies.com.